FREQUENTLY ASKED QUESTIONS

352 Delivery first partners with great local restaurants that are eager to offer their food to customers who cannot make it to their restaurant. Our partnered restaurants' menus are then loaded into our website for easy online ordering.

Ordering is made quick and simple online by entering your zip code and address. Once your information is entered, available restaurants will be displayed. Simply click on the restaurant of your choice to view the menu. Select your items and customize your order, then click Checkout to finalize your order. Any credit card information is safe through our secured website.

We deliver from 11 am to 10 pm or later, 7 days a week. Keep in mind individual restaurants all have different hours especially during University of Florida break periods, so we may be open but certain restaurants are not.

Our software asks you to set up an account with your email address so that all of your order information can be saved. Multiple addresses and credit cards can be saved on this account to make future ordering easier. Your email is used to provide receipts and updates for your current order, and allows us to send you coupon codes and other deals. You can easily unsubscribe from any promotional material while still receiving important order information.

Why do I have to confirm my account?
We ask customers to either call and confirm their account, or review and confirm their information via email. This is to ensure that their aren't any mistakes in the phone number or address, which is especially important in a town full of hospitals and campus buildings. You will only have to do this the first time you order.

What if I forget my account information?
If you can't log into your account you can use the "forgot password" link on the login page to reset your password or contact us at 352-224-5555 and we can set a temp password for you to get into your account. Once in you would need to change your password.

Ok, I placed my order. What happens next?
Once we receive your order it will be placed in queue for the next available driver. Our driver partners are busy driving all over town each night going from different restaurants to delivery points over and over again. The deliveries we coordinate are very different than say a traditional pizza shop where a driver will wait for the pizza to be cooked and are then dispatched.

With 352 Delivery your order is not placed with the restaurant until we have an available driver to dispatch. A common misconception is that orders that run a little long or close to the quote time will be cold or mushy. This couldn't be further from the truth. If an order is behind a little it simply means we did not have a driver immediately available. Once a driver-partner is available your order is then placed and the driver arrives at the restaurant before the food even comes out of the kitchen. Our #1 goal is food quality and we stand behind that. Your order will be hot and fresh whether it's delivered in 30 minutes or an hour.

Our quote times vary from night to night. We are very similar to dining in at a restaurant. You may wait an hour with a very busy restaurant simply because all tables are full and the kitchen can only make so much food at a given time. We do our very best to staff enough drivers so that your order is delivered in 30-60 minutes every time you order (sometimes even sooner). Keep in mind we are also at the mercy of the restaurant. Our orders have to wait in line just like everyone dining in.

Our driver partners use industry leading insulated delivery bags to ensure the highest possible food quality. Once your order leaves the restaurant kitchen, it goes right into your drivers bag and stays there until he/she arrives at your door. Our insulated delivery bags have built-in dividers so that cold items can be kept separate from hot items. Some drivers may elect to keep cold items in a separate bag. Our drivers partners are also trained to vent their bags when transporting foods that may get mushy from steam that could be trapped in their bag.

All of our drivers are equiped with a GPS and a smart phone and are in constant contact with our dispatch center. When a driver is dispatched to a restaurant for delivery they are paged all pertinent information via a driver app. The app includes your restaurant of choice, order total, payment method, address, phone number, and gratuity. Drivers are also sent any special instructions you leave on your order. You may receive a text or phone call from your driver should they have difficulty locating your address. Apartment buildings can be particulary tricky, especially at night. We recommend leaving detailed instructions when necessary, turning your porch light on, and staying near your phone.

We had a feeling that might happen. Thanks we love you too! We hope you order again tomorrow :-)

Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call  352-224-5555 and a manager will assist you.

If there are any problems with your order,  you must call us within 15 minutes of the order being delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either re-deliver the missing/incorrect item or refund you the amount. If one of our driver partners has to re-deliver, please be aware that it is like a new delivery and will start the process over.

We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are contractually obligated to not refund any orders without consent from the restaurant.

If your order is 3 miles or less from the restaurant you selected the delivery fee will be $2.99. Deliveries over 3 miles have an additional $1 per mile over 3 added which will go directly to the driver partner delivering your meal, to assist with gas and time.  Our driver partners work extremely hard to ensure your meal is correct, hot, and on-time. Please remember to tip them and make them smile! There is a processing fee of $.99 and there may be a service fee depending on the restaurant. There are no hidden fees; everything will be listed before you place an order unless you have made special requests that the restaurant charges for.

Our drivers work for tips and the delivery fee is not a tip..When you go to checkout, you will be asked if you'd like to add a pre-tip. If you aren't sure how much to tip, our software can automatically calculate a 15%, 20%, or a 25% tip for your convenience. You will also have the opportunity to tip on your card when the driver arrives. If an account has complaints about stiffing the drivers then we reserve the right to add an auto gratuity of 18% which will show up on the next order at check out.

Why is my pending charge more than what I checked out with?
We currently have a pre-authorization amount that is slightly higher than your checkout total. This is just the approved up to amount to cover any amounts added by the restaurnt for special requests or tips added after the order is placed. Once your order is delivered, the card will be processed 30 minutes later and once it posts it will be the correct amount. There is an explanation of this on the checkout page and on the reciept that is emailed once the order is placed as well.



We are in Gainesville, FL 32601. If you need further assistance please call 352-224-5555 or email contact@352delivery.com

This privacy notice discloses the privacy practices for (www.352delivery.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information.

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for https at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

PLEASE CONTACT 352 DELIVERY WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES